When you send money from your bitcoin wallet to your Onsitegain Purchase Balance, you may experience a delay because of the following reasons:

Increase in Bitcoin price - an increase in the price of Bitcoin can cause a slight delay in the transaction confirmations.

Low fees - When the fees (miner fees) are very low, the transaction is not processed fast as other transactions with higher miner fees.

To check the status of your transaction, please visit https://www.blockchain.com/explorer and then search the bitcoin address you sent money the funds to. Scroll down on the blockchain page, and you will see the number of confirmations for your transaction. Wait until you have 2-3 confirmations, and the funds will show in your OnSiteGain account.

Our system will credit your Purchase Balance after 2-3 confirmations.